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I found staff most polite and helpful. A felt valued. I was given advise and support in chosing new frames.
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Even though I don’t live in Burnley, I chose to come to vision express as the staff are so welcoming and helpful. I went in for a contact lenses appointment and I can honestly say that the young lady ( Sadia) who assessed me,talked me through everything and made me feel so comfortable and at ease, so thank you so much
Verey good service, the staff was coming out of their way to provide me with the best assistence, i can see really well, thank you.
On 16th December, 2019, l spent over two hours with the staff at Vision Express in Tesco, Burnley having my eyes tested and choosing three frames. Two were for bifocal and one was for long distance. Yesterday, 03.02.20, I had the misfortune of going to collect the glasses. I say misfortune because whether it be the fault of the optician or the staff that was assigned to measure for the prescription glasses my bifocal glasses were totally incorrect. Naturally, when I have the time I will be writing to their head office to investigate further. I had previously recommended Vision Express to a friend but whilst waiting for a refund I took the precaution of phoning my friend and told her not to bother because what I thought when I went for an eye test was a good service turned out to be a complete disaster.
Tried to book an appointment online it said they would call me to confirm. When they called me apparently they were fully booked that day. Waste of time trying to book an appointment online I now need to look elsewhere.
Couldn't thank the staff enough for really looking after us as a family. Always really professional and caring. Thank you so very much!
Deli
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