Vancouver, Canada
1502 W 3rd Ave
N/A
+1 6047364547
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car parkWheelchair-accessible seatingWheelchair-accessible toilet
Such a great experience here. Customer service is excellent! Would highly recommend talking to Derek if you're new to riding, or just have a lot of questions.
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A great experience from start to finish. I called on a Tuesday about having a new bike delivered and by Friday it was in my driveway. The staff were helpful and fun to deal with. Another Happy Honda!
My girlfriend and I bought a new Honda Rebel 500 from this dealership and were greatly disappointed and dissatisfied with the customer service and parts departments. During the purchase of the new motorcycle, we also loaded up on numerous clothing accessories and expressed accessories for the Rebel. We found that the parts department was clearly disconnected from the Sales/Finance departments. After spending several hours with the Parts department researching then ordering accessories for the motorcycle, the “finance deal” paperwork and what was received by us were quite different. Some items that should have been included in the finance deal, were not. After we discussed and explained these issues with both departments, the Carter staff had become somewhat disinterested in making things right with us. The parts department took a sense attitude with us rather than caring about making a customer satisfied. When we took delivery of the new motorcycle and after paying the PDI fee, we determined the brakes and brake light were not functioning safely. Also, the tire pressure was too low on all tires when we took delivery of the bike. Our experience in buying almost 10,000 in motorcycle and gear was a horrible one. We would not recommend this dealer to any of our friends or family, as there are other Honda dealerships in the Lower mainland that you can purchase a Honda product from. We do love our Honda Rebel 500 but were very sadly disappointed with the buying experience with Carter Motorsports!
Pedro in the parts department was a great help to me today. My car key case was old and cracked and he managed to find a new back for it so it now works perfectly...he gave me great service as I was expecting to have to order a new key
Bought my first helmet and gloves today, Andrew was very helpful. He guided me through the different options of my price range, Made the whole process easy and stress free, will be coming back
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