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+442089801760
Never had a problem with the surgery. All the doctors are amazing and so friendly. Even now with the pandemic they are fantastic. Phoned to make an appointment, was politely told there were none available but to call at 2pm. Called back, spoke to a very polite and efficient lady, got an appointment for an hour later. 30mins after speaking with the doctor my prescription was ready. How can you fault that.
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Dread calling this doctors for an appointment purely because of the receptionists, I have to call ATLEAST 5 times in a row before someone answers, the receptionists are in the wrong line of work as they have no customer service skills and clearly hate their jobs by the way they treat and talk to patients. Important test results, which I had been worried about, came through to them nearly 3 weeks ago and they did not think to inform me until I called them and asked about it. Then they took another 3 days doing god knows what before telling me I could go and pick them up, which then I did and literally got handed the envelope and that was it.. You’d have to be a medical expert to understand the contents of the letter so I’m still none the wiser of what’s actually going on.
I felt like I needed to write this review because of the outstanding care I received from a GP at St Stephens Health Centre. Not only did she remember my case from our phone appointment, she showed me care and attention that went above and beyond. The nature of the appointment could have been uncomfortable but Dr Kinsella made me feel at ease instantly. I feel like reviews can often be negative and this overlooks the positive ones and I can honestly say I have never received such a high quality of care in my life. Dr Kinsella, I cannot express how much it meant to be having my appointment with you. You're simply amazing and doing such a fantastic job.
Excellent Doctors Nurses Receptionists ! I think they are kind and helpful. Committed and friendly. The surrounding area outside is poorly kept by the council. Despite regular complaints the areas outside the building are littered and across the road a dump site. I don’t know if the St Stephn’s Manager could do something about this? Again I say the practice itself is brilliant. Thank you all so much Sajjana
I have moved few times so I’ve had my fair share of different doctors surgeries, this is by far the best. Whenever I email I get a doctor calling me by the next day, and most doctors I have seen are absolutely brilliant. They actually listen, they don’t rush you, they build rapport easily. Dr Nikki is absolutely great, so Is Dr Ross, brilliant doctors brilliant surgery
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