Southampton, United Kingdom
9a Westrow Rd
N/A
+44 7947158299
WORST RENTING EXPERIENCE IN MY LIFE I’ve rented a lot of apartments throughout the years and never have I ever come across a worse service. The landlady Sonia - although giving a friendly impression at the beginning - forgets her friendliness very quickly when it comes to money.. They kept almost half of our deposit for things like cleaning & blu-tack stains?! We deep-cleaned the house before leaving! But reading the other reviews, it seems as if that’s their ploy. They try to milk every penny out of you even though their housing is too expensive to begin with. During COVID-19 they were no help at all, although we explained our situation, they wouldn’t listen. They didn’t even answer our emails. They frankly didn’t care. If you want to be treated fairly you should AVOID THIS AGENCY!
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Beautiful house, perfect location, Sonia our landlady was lovely and always provided a quick and effective solution to our questions and requirements. Would highly recommend as a very friendly and warming place to live :)
Landlords friendly and polite. They were helpful getting everything sorted and keep in touch when necessary via text and email. House is in very good condition and has been looked after over the years, with recent refurbishment. House could have been in a cleaner state upon moving in, however some useful items have been left by previous tenants (chest of draws, mirrors etc.) Awaiting experience of getting our deposit returned.
The property we got from this letting agency was indeed amazing and for a student house, very well kept. Sonia, the landlady was very helpful and friendly throughout the year. Whenever we had a problem with the house she would get it fixed within a reasonable time. The reason I am giving one star is because of what we experienced after our tenancy ended. She took over half of our deposit and charged us for things like cleaning, which was like 100 each room, when the house was left spotless. I beg every student to be careful! Letting agencies will always try and squeeze you to get as much money as possible from you or at least this agency will. Don't be confused by how friendly they are and rest on the thought that things are gonna be okay. Take pictures of the whole house, make sure to keep screenshots of e-mails and messages sent between the two parties and most importantly FIGHT for your money if you feel like what they are charging you for is not fair. Hope this helps people in the future to avoid what we had to go through...
Myself and my housemates had the best 2 years in one of iStudentLets' houses! The house was in fantastic condition, the landlord always responded to any problems and had them sorted immediately (although there were very few times we had any sort of problems) and was very respectful of giving warning when coming to visit. All in all, going with this agency made our university experience that much better and I cannot recommend them enough. 1st class service!
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