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I've lived here for two years now and I am yet to encounter anything that can be deemed as a negative. The staff are incredibly helpful and very very kind. When I needed help from maintenance they responded incredibly quickly( usually the next morning). They have many facilities such as a cinema room, gym, restaurant, table tennis areas and a huge communal kitchen which is perfect for events. I am very happy living here
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I've been living in Scape Mile End for nearly 2 years, in a standard window seat studio at the 4th floor. I really enjoyed the view of London. The room was well designed and furnished and is very suitable for students. The point I want to highlight is about the Scape management team; they have done an amazing job during the COVID19 pandemic to keep the residents and staff safe. I was among the students who had chosen to stay in Scape and I witnessed all the efforts and supports the team made for us. During the lockdown, when we couldn't invite visitors, the team was always there for us, we knew if we had any problems we could just simply call them. They even offered to help those who had symptoms and were in self-isolation to deliver their shoppings and to dispose their garbage. They managed to hold many online recreational events and live exercise programmes. They made the building a safer place by putting hand gel stands, thermal cameras and applying social distancing rules. I would highly recommend Scape to students who are going to have their first experience of living alone in a foreign country.
The people are always trying their best to help. It’s just sometimes hard with small details like fire alarms in the middle of the night, or the limit for support bubble time. Sometimes some rules are strict without needed in my opinion and sometimes some rules should be more strict like party happening should have been stopped Each time there is an issue, it’s managed with a smile and I appreciated that the best is tried Just maybe some rules may need some changes either to get stricter or less strict
Having lived here for nearly 3 months, I’ve found this to be a lovely place to reside. Reception is rarely unmanned, and the receptionists are helpful and polite. Occasionally there is some confusion when locating packages, but it’s usually sorted quickly. The facility is pleasant and comfortable.
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