Richmond, United Kingdom
197 Lower Richmond Rd
N/A
+44 2037958989
We used Artin Skylight to replace a bespoke and leaking skylight installed by others with a proprietary Velux one, with blind. The survey was conducted quickly although I was initially hesitant about paying upfront for a survey. I did do my research in advance! Advance email correspondence was quick and accurate. The price was high but I wanted someone to both supply and install the skylight, remove the old one and modify the plinth to accommodate the new one. There are not many companies that will do this. On the day there was some confusion as to whether the existing plinth was to be stripped back but once I commented on it, it was addressed immediately. The team was very tidy and did an excellent job of finishing, including tidying up the inside where I was expecting to have to re-plaster (but didn't need to). Overall I thought this was an excellent job.
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Very hard working team replaced a large and ancient Velux. Chose a white Pu coated Velux frame ... the price was high but the quality was amazing. Had to use scaffolding because new window too big to go up the stairs. The workmanship was excellent ..... the tiles and flashing all properly done. Customer service was good ... there was always someone available to discuss over phone or email. Would certainly use again.
Credit where credit's due. They rang on Friday evening to help me out. Other people would have knocked off for the weekend. They fixed my window. So impressed with their attitude.
Impressed by their website and previous reviews in reality Skylight Fitters were slow to respond to my emails. As requested by Artin I sent photo's of my pitched roof(front, rear and internal) but was given a incorrect quote of 1800 for a flat roof sky light when my email with photo's stated \Pitched Roof\ and expressed the necessity for a site survey as i'm not qualified or experienced enough to quote for trade I know nothing about? Artin didn't want to attend my property to survey the job unless I paid 80 for someone to come out, his reason being their office is 1 hour away from my property but when I explained his website showing 'site surveys' his response was \ignore the website\ that being a massive red flag I decided not to use Skylight Fitters.
We hadn’t worked with Artin Skylight fitters before and were therefore very careful to ensure that we had clearly specified what we wanted and the price reflected that. Throughout the process the Artin team were patient and helpful and supported us in achieving the outcome we wanted. The work on site was exemplary, tidy and considerate, a rarity these days, and we are delighted with the end results. We would have no hesitation in recommending Artin Skylight.
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