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+441491681181
Purdy gates fitted a glass ballustrade on our internal staircase. Fantastic workmanship and a very nice tidy finish. Good price too.
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Wow. I have to write a review as I’m so stunned. I called out purdy gates as we had been having an issue with the main control unit not working. On the phone he asked me to fill in the online form which was annoying as it simply asked for my email address and fault description I think. I could have text that to him, or told him. Anyway I did fill out the form. I get an email asking me for my number. That it. No hello, just ‘your number?’. I send this back, a bit annoyed tbh by the shortness of it all. Eventually (a week later) he calls out of the blue to say he’s going to swing by. No appointment, luckily I was in. I told him they were now working correctly so he didn’t need to come. He said ‘great, but as I’m nearby I will call in and just check the cable hasn’t been chewed’. Clearly they won’t have been chewed as they were working but ok I thought if he wants to. He spends a couple of minutes checking the cable then said yeah all fine, just let me know if it happens again. 4 months later he sends me a bill for 132. Which stated diagnostic and fix. I emailed him and reminded him there was no diagnosis (his words, no idea what caused them to stop working for a bit, could be spiders) and no fix (as they were already working again). I also pointed out he didn’t tell me there was a call out charge. I had asked for quote to fix a problem initially, I did not agree to any costs nor was I informed about any costs. His reply?.......find yourself another contractor in the future. That’s it. No, sorry for the mix up or misunderstanding or even an attempt to justify his position. Just basically f*** off. Quite baffled and totally overwhelmed by the service level. What on earth are the positive reviews about? My advice - approach with caution.
We have used Purdy gates on number of different occasions, always been good quality work & reasonable price.
Maybe they are a helpful company, based on the other comments. Unfortunately we didn't have much luck in getting them over for a quote. Initially arranged for John to come and quote on Wednesday 27th March, didn't turn up and didn't call. I called next day, John apologized and said he would come 28th afternoon 17.00 - so I rushed home from work, waited and waited, again didn't turn up and no call. I appreciate he may be busy but some communication would be quite helpful.
Supplied and fitted two sets of double gates at my house, good service from a chap called John. All gates manufactured at their workshop to exact specification and colour.
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