Penticton, Canada
21 Lakeshore Dr W
N/A
+1 2504902033
Rented the Pontoon Boat for our family. The boat itself was trashed, it had spiderwebs all over, the stereo speaker system was broken and the ladder to get into the water was also broken. The staff member who did the initial walk around/damage check with us told us not to use the ladder since it was broken, when asked how we would get in and out of the water - he said: \just don't go into the water\. Frankly, this was unacceptable, if you're going boating on a hot day, you would expect to be able to jump into the water and have a safe way to get back into the boat. We weren't provided with any sort of discount or apology for all of these inconveniences. If you're looking for a boat rental in Penticton - you're likely better off looking elsewhere for better service and quality for the amount of money you're spending.
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Called and booked in 2 weeks in advance for a 2 hours boat rentaldriver for August 4th at 5 PM. Had a long conversation over the phone just to make sure my friends and I will get what we wanted(tubingbanana boat for 6 ppl). Paid a 50 deposit. Came on the day and they just simply told me they don’t have any driver and they couldn’t do any of those. They did not realize they have a booking. . Wasted 45 mins of our time trying to get what our group wanted and they eventually called a driver replacement for only 15 minutes. Ended up riding for 15 mins and on top of that, no apology was received Please get your business somewhere. Dont make the same mistake as I did
Don and Luke took incredible care of us. Even though we are experienced boaters they still taught us a couple of things! Not only that but Don flipped our reservation around and got us a bigger boat to accommodate our little guy. Great business, better people! Thanks for the awesome afternoon!
Convenient for hotel guests. Reasonable prices.
If I could give 0 stars I would. This was the worst service I've recieved for boat rentals. They are slow to begin with so we booked they day prior for a 2pm time on one of the ski boats. They messed up and ended up booking us for 430pm. We had planned our whole day around this. I would not recommend, ruined our experience.
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