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Genesis of Norman

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Norman, United States

genesisofnorman.com
Car dealer· Car manufacturer· Genesis dealer

Genesis of Norman Reviews | Rating 4 out of 5 stars (6 reviews)

Genesis of Norman is located in Norman, United States on 591 N Interstate Dr. Genesis of Norman is rated 4 out of 5 in the category car dealer in United States.

Address

591 N Interstate Dr

Phone

+1 4058013550

Service options

DeliveryIn-store shopping

Accessibility

Wheelchair-accessible entrance

Offerings

Oil changeRepair services

Open hours

...
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R

Richard Jordan

UPDATE: I received the temp tag a couple of minutes ago and I thank the dealership for their help. Now I just need those 2 other docs and I will be as right as rain. upped 2 stars to 4. Never been one to write less than favorable reviews but my experience here has been difficult. The sky is not falling or anything like that and I love the car, but I have still yet to receive the documents that I need to register the vehicle in Colorado. I sent the memorandum to them from the state of Colorado which said exactly what I needed and I even sent a blank form to them via text and still nothing. I had reached out to them again saying I was going to start getting pulled over and I was told I would have a new temp tag over night-that was last Thursday and to my surprise, I still don't have the temp tag. I have never had an issue like this with a dealership before-a dealership that doesn't know if they can provide mandated documents for registration in a certain state or even knows what they are. Again, I don't usually write these things but I don't know how I can get this resolved. I sent correspondence to finance, through the contact us chat on the website, in another contact us email, and I sent the issue to the manger that I found on the website. To boot, getting DMV appointments are difficult in Colorado right now and so I have wasted a lot of time doing that. I have another appointment tomorrow but don't really think Norman Genesis will do anything in that time frame. Also, my connected services have never worked for remote anything-I have done all of the tech support steps with no success. I took a picture of the modem number, etc., and sent that to Genesis support and what do you know, it still doesn't work.

J

Jonas Powell

The CEO NEVER contacted me. It only gets worse, I got an email from Anthony M. he gave me a phone number to contact him no on ever answered and there was no voice mail. I sent him several emails but never got an answer. I tried to take my car to another Genesis dealership that is closer to my house to get my "free" 3 year oil change. I was told my car was listed as a USED car therefore my warranty was limited. I paid almost 50K for this NEW car less than 30 miles on it when I test drove it. I was promised the moon when I bought the car and didn't get any of the benefits I was promised and they put my car as USED not new. PLEASE MAKE sure you look at all the documents before signing they said I was buying a new car and marked the documents as used. I thought buying a car with less than 30 miles would always be considered new. I bought a car from a dealership in text with 600 miles on it an it was considered new. How can you get buy a car from a dealership fresh off the lost with 30 miles and no other own and it be USED????? I was USED by this dealership and everything that came out of my salesman mouth was a LIE. STAY far away from this dealership unless you want a lot of HEART ache. I have a 50K USE car that I used to love now I HATE the car and wish I never bought it. I have a limited warranty and have to travel over 100 miles to get my "free" oil change and any warranty service. Shame on you Genesis Of Norman you should be ashamed of yourselves!!!!!!!!!!!

B

Beth Powell

I have NEVER been contacted by ANYONE AT THE Dealership about this issue. I have tried contacting the dealership several time, no one ever returns my calls or emails. I was PROMISED By BILLY G. the car would have FREE oil changes the first 3 YEAR of ownership at ANY Genesis dealership, I was ALSO PROMISED they would drive to Marietta pick up my car leave me a loaner, take my car to normal to provide ANY services needed including oil change. When it was time for my first oil change the story changed they would NOT pick up my car and I CANNOT go to any other dealership to get my oil changed. They sold me a NEW car as USED, it just arrived on the truck that day yet it was put on the paperwork in SMALL letters USED. SHAME ON YOU STAY FAR AWAY from this dealership if you buy a car there get ALL PROMISES in writing and LOOK AT THE PAPERWORK with a magnify glass. Bill and Anthony promised me the world with this VERY expensive car but what I got was broken promises and heart ache!!! I save for year to buy me my dream car and got screwed. Anyone want to buy a new used car?????? Selling it cheap to get out from being screwed over my GENESIS of NORMAN. STAY AWAY!!!!!!

K

Kerrie Goforth

One of the best experiences with a car dealership! Didnt think I would ever consider buying a car a easy comfortable experience but this was definately that..Cyndi and the manager was amazing. I love my car it is a dream I plan on keeping it for many years

B

Beth Powell

When I bought the car I was told any services that need to be done they would come pick up my car which is 100 miles from the dealership leave me a liner car take my car back get it fixed and bring it back to me. Including oil changes which I asked twice and they stated yes even oil changes. Its time for my first oil change and I was told I need to bring my car up there to get the oil change done they will not provide me a loaner car and take my car back and forth. This was a selling point since I work full time I work for my own business I take care of a disabled son and my elderly mother so I do not have time to travel 100 miles one way to get my oil changed Genesis offers free oil change. I called another dealership which is closer they cannot find me in the system therefore I can go to the dealership where I bought it to get the free oil change. I have asked to have my car added to the Gensisi free oil change nsystem so I can go to any Genesis dealer to get my oil changed I'm hoping for a positive response. NO word from the CEO

J

Jenelle Marie Ennis

Great service with friendly staff they got me all the answers that I needed! Will definitely recommend to the family and friends!

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