Newent, United Kingdom
Cleeve Mill Ln
N/A
+44 8003160897
Wheelchair-accessible entrance
Better service then their rivals!
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Myself & my partner moved into out apartment just over 2yrs ago, which is a shared ownership with Two Rivers. Ever since we moved in we have had nothing but problems, repairs after repairs and no rush to come and sort any of it out we have a 20mth old toddler aswell. Communal area has issues of not a secure safe fire door, flooring pulling up which has been reported by us and inspectors several times yet nothing being done about it! Broken windows, damp & mould coming into house..... reported several times aswell and no-one has been out. We pay you 40 a month service charge to do things to the property and yet no one bothers to come out or no one replies to our complaints. Im seriously getting fed up of you happily taking our money but never coming to sort the problems. I wish we never brought the place. What we thought was our dream first home has turned into a disappointment. Several inspectors have been out on your behalf to report about the building i know there is issues as they have told me and reported it back to you but you have not done anything. My partner sent a email last night stating the problems again and saying we will stop pay. Now all of a sudden we have a reply and someone may come out next week!
We have lived in a bungalow now for six months, in that time we have to call out almost 30 times for repairs. The bungalow was given to us in terrible condition and our clothes and furniture have been destroyed by damp which we were told wasn’t real until it nearly flooded my mothers bedroom. Our kitchen floor was crumbling away and every time me or my mother call up we get fobbed off or faced by rude staff. The surveyors ate completely incompetent and tried to say my mothers bathroom that she had put would have to be taken up because it wasn’t up to standard to which we knew was as we had all the spec. Both my mental and physical health has suffered and so has my mothers as we are both disabled. I’m absolutely appalled by this disgusting organisation.
Two Rivers Housing have been so helpful & friendly.... repairs are dealt with quickly & to a good standard.
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