Newcastle upon Tyne, United Kingdom
196 Heaton Rd
N/A
+44 1912872888
Wasn't overly impressed by the management whilst staying at a property of prem lets. We had a situation where a young pigeon was found in the roof. The property manager instructed the tradesman to put the bird in a shoe box and place it on top of the kitchen out building. The young bird couldn't fly, this would of been quite apparent by just looking at it and anyone with common sense could of seen that. After coming home from work on a Saturday i was greeted by a housemate informing me of the situation, the bird was becoming increasingly distressed as it was cold and raining. I had to get onto the roof to get the poor bird down. We boxed it up properly, contacted the rspca and took it to a vets 500 yards away from the property. A kind lady from first vets kept the two birds for around 5 weeks until they were able to fly, she released them back around the house and now they live happily. This situation should of never happened and those responsible for this really should think about the manner in which they acted that day.
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Where to even start, I rented a property for my second year of University and it was the worst experience of my life. The moment you sign that tennancy agreement marie becomes the rudest person I have ever met, just because I am a student doesnt mean I'm not a human being. After being promisied the world and sending multiple emails about damp that we where promised would be treated it never was which left us living with damp for a year getting progressivly worse. On top of this a broken boiler which would go off and leave us without heating and hot water atleast once a month for a good 2 days only to have marie (one of the letting agents) come arounf to fix it suggesting the problem was an occuring one and \quick temporary\ fixes where put into place. We first walked into a dirty and dusty flat that needed a full clean before we could even unpack our bags which left us at the end of our tennancy arguing our case for what has now been 5 months and is still continuing to get our 473.66 deposit back as they're claiming for 150 worth of cleaning despite the flat being cleaner than what we first walked into. As the landlord continues to argue we are required to pay for \covid cleaning\ which was not part of our agreement. In all honesty it was just a greedy landlord trying to take advantage of Students. We're now in January still waiting for our deposit that was due back in September. During Covid-19 times we where still expected to pay 100% of our rent which we did no complaints and then despite this they then decided it was still ok to bring new tenants into the flat to have a look around giving little or no notice as well as putting us at risk of getting the virus. The way we have been treated is digusting and I wouldnt wish anyone dealing with prem lets especially Marie. I could go on for days with the problems, stress and down right rudeness we have had to put up with but I think previous reviews can sum up what it's like dealing with such an awful company.
Absolutely wonderful company to rent from- their properties are very good value and the service we have had is super! They have been to fix anything that needed sorted the next day. Couldn't recommend more.
We rent from Prem-lets and they have been So efficient at doing maintenance and getting back to us on questions. From the start they were really good when we were looking for a house- the responses were so prompt and friendly. Great value renting and a very helpful team. Highly recommend!
What a let down! Sam and Marie managed the house I lived in for 8 months. They left us with no working fridges; nor were any of the kitchen appliances advertised working. They eventually after 7 months replaced the fridges, and left one in the centre of our tiny kitchen, and the other in our front yard! They would not fix the toilets, or sort any of the issues we brought up with them. They also did not supply any kind of inventory- which is a legal requirement. It was clear they had not inspected after the previous tenant left. They then withheld my deposit on the grounds of needing to do an inspection. Against what i ask? as they had no proof of what it looked like before we moved in. So lazy and unprofessional, it was difficult to even sign up for a property with them, let alone leave. Got my deposit back 3 months after i vacated the property. Could not recommend, wish i could give less than one star.
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