New Malden, United Kingdom
Free Delivery, Free Collection
N/A
+44 2088768888
Charles is a consummate gentleman. He was so communicative from our initial rental enquiry to returning the vehicle. He offers a free drop-off service which we took advantage of and he delivered our van on a Saturday morning, and the return process was very easy, too. The van was in great nick and the interior very clean (a key factor in the current climate). I would recommend his service to anyone and will definitely be booking with him next time I need to rent a car or van.
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New automatic van.. Very good service.. Van delivered on a sunday morning at 8.10 am.
Great service from Charles. A new van, in excellent condition and I really appreciated it being dropped to my door. I was charged 60% above the market rate to get the last rental van in the Kingston area this weekend so next time I'll book ahead.
Charles Quinn in New Malden is superb. Very polite and professional and really helpful at short notice. Quality service. Cars always in good nick and run well.
Please be wary it was franchise chain businesses in 2014 so the quality of service varied between branches. The man delivered the Toyota Auris car to my house after phone booking. He requested to see inside the house to see if I am living in the house actually when he was preparing paper work for the rental in the porch of my house. I did not let him in my house as in generally speaking, rental car companies would never ask to get in customers house and it was risky to let stranger into the house particularly when an woman is staying alone. He had not asked to see any ID, utility bills, bank statements prior to see the house. After I refused to let him in in my house, he told that he would go back, he could not waste of time, then he had gone. I could not know who debited GBP195 until I contacted the bank after the busy schedule and then I found that the Pcvr who was the abbreviation of Practical Car and Van Rental who debited the GBP195 for rental not actually serviced to me about 3 week later. The man of the New Malden branch refused to refund GBP195, however, as I have not received the rental service, the GBP195 shall be refunded immediately by following trading standards laws and regulations.
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