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Avoid! Would hate for anyone else to have the same experience and stress as us so needed to write this review. Spent thousands with them on a new bathroom and tiles as looked lovely in the showroom. Never turned up on the day it should have been delivered and was not communicated with, when it did arrive the following day all the boxes were bashed, the toilet box was wet through and units damaged. Delivery driver said toilets were being kept outside the warehouse so that's why the box was so bad (see photos) Customer service was fine replacing damaged units until the toilet was fitted and it couldn't even flush one piece of tissue. After a lot of pleading they sent a plumber out who blamed my plumber (as expected) in the end my plumber just fitted me a new toilet and in 20 minutes was all good to go and it flushed the water all round the bowl. They still claim it's the plumbers fault and no refund for me. Much nicer places to deal with out there and to top it off they implied if I posted a negative review they would sue me - charming! Maybe that's why there aren't more bad reviews on here? Customers might be too scared too! Again just my opinion. Overall a very stressful experience and poor customer service from the managers involved. I felt like they didn't care once the sale was put through.
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Amazing staff in Stevenage branch. Every one of them is very knowledgeable, helpful and friendly. I had the chance to deal with them for more than a year and every visit to the store is a pleasant experience. Ask them about any of their products being it adhesives, their own fantastic brand of thermal boards, tile cutters or wet room solutions and you will be surprised how well they know the every detail.
Great service, really nice staff and a fantastic range of bathrooms and tiles. Very much recommend!
They have polite and well-trained staff who can accomodate your needs without putting any pressure on you. Excellent customer service.
We had a Great experience with N&C Stevenage.
Deli
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