Miami Beach, United States
2931 Sheridan Ave Suite 10
N/A
+1 3057050007
DO NOT GO HERE - we should have listened to the other reviews. If I could give 0 stars I would. We had a snorkeling booked Tuesday, we arriver and they told us it’s cancelled, thanks for the call? We wasted two hours of our day. So they rebooked us for Friday. We arrive today and the clouds are dark, but they insisted it’s fine we are still going out. While standing there I started to feel faint, as I have blood pressure problems. My husband was starting to feel ill as well when he realized how dark the clouds were and we are going deep in the ocean. We asked to cancel and offered for them to keep the 50 deposit. They told us no; Even though they cancelled on us Tuesday! The woman Vivian was talking to the other employee about us as if we weren’t standing right in front of her face. I could tell Jake was trying to follow the rules as an employee and was trying to work with us. Vivian straight up wants your money - DO NOT GO HERE. If for some reason they cancel on you or you have to cancel on them, good luck getting ANY money back. They took 4 hours and 150 from our honeymoon that we will never get back. They gave us a 100 refund when we paid 250. DO NOT GO HERE
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Been booked for snorkeling but nothing close. Only swimmingly the docks. No reefs no fish.
DO NOT BOOK HERE! Customer service is so poor, they took a deposit for 3 jetskis they did not have! The host named David was rude and cut us off to say they didn't ever have 3 to rent. We had to call several different numbers and wait on hold for 30 minutes to get a refund smh. Owner came just to further insult us, did not even apologize. DO NOT INVEST YOUR MONEY!!!!!! Worst experience ever
My friends and I had a jet ski experience in Miami Beach over the weekend with this company. Our jet ski experience was awesome, however, the customer service was subpar. To start Jenny, the representative, failed to mention that each person in our group had to pay additional 10 each for a jet ski/boaters license. Also, she told me I could pay the remaining balance with cash or card, which was not the case!!! It was either cash or CashApp! This was all very misleading! Also, when I got inside the grand mall to complete the registration and pay the rest of the fees for the jet skis, I was told to arrive at 430pm to see Gina. I was early, Gina didn’t even arrive until after 430!
Deli
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