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I don't normally leave reviews, however despite spending40000 pounds on solar installations Jack seems unable to deliver on anything resembling customer service.I have 2 systems. One has been faultless and the other not so. Multiple breakdowns with over1000 lost in feed in payments. Promises of modest compensation have been made and broken. He never answers the phone, so I can either assume he's no longer in business or he really doesn't care about his reputation, which for me has been shredded. Why is it that companies promise so much and then let you down so badly. Currently I have a meter not working and all he has to do is fix it. Will he call me? No , it seems not. Proceed with extreme caution should you decide to do business with JTD solar. Since posting the above Jack has sprung into action to resolve the meter issue and recognises the need to improve his follow up. I hope he responds in a timely manner in the future to avoid complaints.
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JTD supplied and fitted an array of solar panels with battery storage, and two new circuits in our home. Our experience with JTD's work was very positive, and we highly recommend JTD for both solar and electrical works. We wanted to use a highly rated local firm, and JTD did not disappoint. They were professional throughout, from the initial contact to the system handover, working with us to design a 3.25kW solar system with 4.8kWh battery storage. Where other suppliers could only offer 10-14kWh battery systems, JTD respected our budget and sourced a modular battery system with a hybrid solar inverter (so we didn't need to buy two or use double the space under the stairs), and they maximised the electricity generating area of our roof. They also fitted a new circuit to our new boiler, and a second sub-metered weatherproof commando socket to the front of the house for electric vehicle charging, rated so we can fit a 7kW charging point at a later date if needed. The wiring is configured to allow for potential future house extensions with minimal rework. Cable runs are neatly pinned, circuits clearly labelled, and trunking is tidy, whether they are plainly visible or not. Our primary communication with JTD was by email, and it's a minor comment that the few days it would take them to respond to questions was slightly longer than we expected. They worked with suitable social distancing around the COVID-19 lockdown requirements, were flexible with the timeline of our roofers, and even let us have a copy the aerial photo they took at the end. We have had almost zero grid electricity since the system was turned on, and that is extremely satisfying!
In the beginning we had issues of eventually everything has been fixed. Big thank you to Jack who was pushing to get DNO on daily bases.
I looked around for solar quotes just before the FIT scheme ended and had several quotes. Meeting Jack from JTD was a breath of fresh air. He came to the property, took on board the problems and listened to what was wanted and suggested. Jack was able to quote for a range of systems with their various pros and cons. I'm very happy to have used JTD. They carried out the fitting of the system with total professionalism and care to the property without monkey around, swearing or shouting. A true class act! Thank you JTD!
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