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Visited during the covid crisis on 2.12.20. Well what can I say.. as soon as I walked in it felt very inviting and comfortable. The staff were very helpful but not over attentive as to be intrusive. If there's one recommendation I can give, it would be to buy from here. The sofa range is fabulous and quality is good, but do you know the best bit? It's the staff. Warm hearted, welcoming yet very professional.
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I went to the York branch which was just over a hours drive from home as I had heard good feedback from friends. So glad I made the trip as my family and I were well looked after and the customer service was fantastic. Phil Batty, who is the General Manager, of the branch dealt with us and he was very professional, polite and he really went above and beyond to make sure we got the best deal. We were then passed over to Victor to complete paperwork etc who again made us feel at ease and was really nice not just to me but also the rest of my family. We were even offered hot drinks and cookies. If you are looking for new furniture I would definitely recommend this branch.
Outstanding service. The sales person in Clifton Moor Store (forgotten his name!) was so helpful, not pushy but also around to advise. Very good knowledge that helped us to decide. We actually made up our mind pretty fast on a Moreno leather recline sofa and recline chair! He was so polite too. Can’t wait for our furniture to be delivered in 14 weeks.
Very helpful team, listened to what I was looking for and couldn't have done any more to help me. My order arrived as expected in full and is excellent quality. I placed my order remotely due to restrictions - wish I could have said thank you in person.
We visited The furniture village store at York. We received a very warm welcome from all the staff. Once we had decided on our purchases Victor the sales man was so kind and considerate, he brought us tea and cookies while he went through the sales information making sure we were happy with our purchases. We would definitely recommend this shop we had a wonderful experience
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