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+442078462561
Worst experience ever... and I'm still paying for it now. It's unfortunate I didn't notice the good reviews were fake prior to booking the end of tenancy cleaning, however I will make it my mission that no one else will pay money to this dishonest company again. Firstly the cleaners arrived hours after the 12pm slot I booked so I was unable to stick around to oversee the cleaning. I returned bright and early the Saturday morning and was disgusted. The cleaners seemed to forget their extensive check list as my washing machine was not cleaned, they did not deep clean the carpet (paid for) or hoover for that matter, spiders and cobwebs remained in the closet, the over doors was not cleaned, dust and hair was found in a few cupboards. Despite logging a complaint, still 5 days on and I haven't received a satisfactory resolution. The customer service/complaint department refuses to speak with you on the phone. Only emails and their online portal. They're pushing a re-clean which will incur cost on my end for additional transportation to allow them to carry out a job that should've been completed the first time yet refuse to compensate for said travel. And they're also refusing to give me a refund. At this point I would rather book another cleaning service or finish the cleaning myself than book with Fantastic Services again.
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Fantastic by name and fantastic by service! I contacted Fantastic Services to help us move office. This could not have gone better, everyone was very efficient and helpful throughout. The communication from the office team was also excellent.
Excellent experience with Aineo from Fantastic Services. Really friendly guy (with mask on... also shoe covers) and thoughtful while rejigging the space around our filthy dog controlled sofa. He explained the process for cleaning it and then cleaned it fantastically! Pretty much like brand new!
Friendly, super efficient service. My sofa looks fresh and new! Really took care of the floor too with protective sheets before starting. Covid safe too with mask and gloves. Excellent professional service would highly recommend!
I contacted Fantastic Services to arrange for cleaning of my hardwood floors. I have had an exemplary service from first contact through to completion. The technician was Ivan and he was great. Very professional, friendly, thorough and transparent about what he was doing and also around expectation of what could and couldn’t be achieved. I would definitely recommend both Fantastic Services and Ivan as I was very happy with the service they provided and the professionalism with which they went about do it.
Deli
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