East Syracuse, United States
114 Marcy St
N/A
+1 3154716869
Wheelchair-accessible entranceWheelchair-accessible seatingWheelchair-accessible toilet
We LOVE our countertop! The customer service we received was excellent! We were unaware of the appointment requirement the first time we went into the store; however, sandy made time to sit down with us anyway. She walked us through the warehouse to show us the stones she had available within the price range we gave her. Gave us a rough estimate quote before we even left the store. The overall process took a little over a month, but that was also because we needed to finish work in the kitchen before they could come do the template. After the template was done, it was less than 10 business days later that our countertop was installed. It is absolutely beautiful! I loved that we got to pick our own piece of quartz and it was labeled specifically for us the first day we met with them. We chose a beautiful white, with grey veining, zeal quartz and a square chefs sink, with the spray faucet, I am so happy with our choice and the professionalism of Aurora Stone. We will for sure use this company again of we need more countertops!
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Great looking counter but...The delivery boys left the island glued crooked, and the right side of the stove unglued and not on the level with the left side. A few other small things they missed. They were in a hurry to leave. What puts me over the edge is after seeing the owner about it, he said he would call to make an appointment to make it right. He did not. My check was expected to be worth the face value. I expect contractors to give me what I pay for. Especially after agreeing to pay his first price offered without dickering.
This will be our second time getting our kitchen countertops from Arora Stone and their customer service and workmanship is top notch. You will not be disappointed! They make you feel like family!
I wish I could them 0 stars. I found them on line and went there hoping to see their inventory of granite for my kitchen remodel job. The owner was so incredibly RUDE because I guess I had the audacity to show up without an appointment. No note of that on their Web site. She said they only do 30% residential jobs and I would need a layout. I said I had one with me but she woyld nOt talk to me. There was no other customer there! She did not even invite me to look around at samples in the show room and come back at a later time. I certainly won't be back.
Deli
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