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Croft Mill

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Colne, United Kingdom

croftmill.co.uk
Fabric store· Retail· Fabric wholesaler· Haberdashery

Croft Mill Reviews | Rating 4.3 out of 5 stars (5 reviews)

Croft Mill is located in Colne, United Kingdom on primet business centre, Office Unit 5/6. Croft Mill is rated 4.3 out of 5 in the category fabric store in United Kingdom.

Address

primet business centre, Office Unit 5/6

Phone

+44 1282859281

Service options

DeliveryIn-store pick-up

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Open hours

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J

Jill Manley

I've had 2 orders from Croft Mill and had no problems. I've been extremely pleased with the quality of the material and the prices are fair. The thread matching service is spot on. My deliveries have arrived within a couple of days of ordering. I will be ordering again and again from Croft Mill.

J

Jenny

I've just received my fabric. Its absolutely beautiful thank you.

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bella boo

Excellent quality fabrics, the wool fabrics are the best I’ve ever bought online, friendly staff and very helpful and quick delivery, will definitely be ordering again from Croft Mill

N

N Moubark

Very disappointed and appalled with their customer service! I ordered fabric over 2 weeks ago and when initially contacting them they said they contacted royal mail and it is on its way and would be delivered soon. One week later, I contacted again and they said that Royal Mail it would be another week! Then I get an email saying that my address was not provided in full even though it was correct on my PayPal account. They refused to refund saying they would wait for the item to be returned to them! Since when is it the buyer's responsibility to wait for the seller to receive an item that has already been charged to the customer to be returned if lost in the post or late delivery? Usually the customer is refunded so that another purchase can be made. I had ordered from Croft Mill in the past and had not had such an issue and unfortunately businesses are tested when a complaint or issue arises. The way they have dealt with an issue such as this has been appalling that has led me to write this review about them to warn future customers that unless you are protected with PayPal then do not order otherwise you will not see your money back! I had recommended them in the past to family and friends both here in the UK and abroad but after this situation that could have easily been resolved with pleasant and efficient customer service, I have now informed everyone not to order from them. I did email Croft Mill to say this is how you make or break a business. Good customer service will allow them to gain loyal customers for life and more recommendations. It is sad that people cannot see the bigger picture and now PayPal have refunded me, I will not be ordering from them in future nor will the people I had recommended!

S

Sophie Benson

I can't believe how bad this companies customer service is. I ordered a roll of fabric 3 weeks ago, and only a few days ago they emailed to say they wanted an extra 43 from me as they now don't sell fabric by the roll only by the metre. They clearly don't want to sell by the roll anymore because they make more money selling it by the metre but to not even honour the purchase made 3 weeks ago is so bad. I totally understand the pandemic has companies rushed off their feet so can accept a delay, but then to wait that long and told I need to pay extra and the fabric is not available by the roll anymore is a joke. Never ever shopping here again, complete waste of time.

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