Colchester, United Kingdom
Unit 4 Tollgate Rd
$$
+441206586436
N/A
The service received is absolutely appalling, we have ordered numerous carpets and should of learnt our lesson the first time around. The store manager is rude! How she got her job I’ll never know. We booked 2 days off to have our carpet fitted, they didn’t have enough to do our hall way. When I called up I was advised I ‘ordered it wrong’ Funnily enough the manager called me back and said that it actually came in wrong. Absolutely no apology. I called back over a week later, great news carpet was is. Apparently the lady I spoke to needed a manager to call me back. Waited 2 days no call. So again I had to call back, I was then advised no one could come for a further 2 weeks. Of course I’m not happy again. No help at all. I absolutely can’t believe the level of service they offer. Bearing in mind I’ve already paid for my carpet, the manager told me unless I take a date over 2 weeks away I won’t get my carpet. I’m so unbelievably disappointed that we have spent money with you. Wish we went independently to someone who cared
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After a lot of contemplating I went in, got served by a member of staff who asked a lot of questions and suggested a carpet suitable for a staircase. Carpet got fitted a week later, and I couldn't be more happier. I got 20%off the total amount, although what got deduced was quickly made up again by administration fee of course. None the less, I was able to return a part that could not have been fitted and got a refund within a few minutes. Happy with the product and fitting.
After having the misfortune to go to SCS and be dealt with by the most obnoxious and arrogant salesman, we decided to take our business here and are so glad we did. Jayne (I think that was her name) was so friendly and helpful and talked us through different options and suggested some alternatives to what we first chose which worked out well for us. Overall a really good experience.
Its taking over 5 weeks since we ordered our flooring and still no clear indication on when they will receive the order and confirm fitting date. Mind you when we ordered we were told it would take 3 wks. Absolute joke. Our furniture will be arriving next week and still no flooring after 6 wks of waiting in limbo. Would not recommend this firm. 1 star is too good.
Looks to view in there with good variety to stock from all price ranges. We brought laminate flooring and was a lot cheaper than anywhere else. Good friendly staff that are not hounding you as soon as for come in, but happy to help when you ask. :)
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