Brixton, London, United Kingdom
224-228, Railton Rd
N/A
+442077372526
I have been with Brockwell veterinary surgery for over 20 years, Jenny is so professional and caring and has always given my dogs the best treatment she can offer. Her team are so caring and dedicated. I would always recommend Brockwell veterinary surgery. Thanks for all your help over the years. Well done to all the staff.
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I don't live near Herne Hill, but was there the other day and bought a cat lazer pen that didn't work and wasn't given a receipt. Took it back this morning but the lady at the door wasn't able to offer a refund, despite speaking to the manager on the phone. A bit disappointing that they'd stock malfunctioning stuff and wouldn't be at least a little flexible about offering a refund or a straight swap on a Sunday.
Beware of this vet practice! ZERO STARS. We have a dog and usually use the Neighbourhood Vet in East Dulwich, having had negative experiences of this place some years back - over-charging, lack of empathy and so on. We recently rescued a feral kitten and because of lockdown and no car decided to try this place again, perhaps over-optimistically thinking it may have improved over the past ten years. I sent them an email asking about price of vaccination, microchipping & spaying. It all sounded very reasonable and there was no mention of possible extra costs, which quotes from other vets did. So we went ahead with the vaccinations (my daughter took our kitten as I am currently guilt-trip shielding due to cancer) and apart from trying to seriously pressurise and guilt-trip her into buying their worming and flea treatments which we didn't need as we had already bought our own, it went well. Come the day of spaying, the operation went well, but when my daughter picked her up she was charged extra, she was told 1) because our kitten had apparently started ovulating (at 4 months) just as they operated, thus making the operation more complex 2) we were forced to buy a cone, which we could have supplied ourselves had we known beforehand. Regarding 1) we should have been told beforehand that this might be a possibility. We had budgeted very carefully for the spaying and this has set us back. The worst thing is I have now written to the vets twice and they have not replied at all. Very different to when we asked them to quote, when they answered within hours. Being transparent about costs up front is a basic trait of any ethical business and Brockwell Vets is definitely not one of them.
We have been using this vets for 13 years and have nothing but kind, considerate professional service from them. When we lost our dog earlier this year they were very sensitive and made a difficult experience as easy as possible. All the vets are very good and the vet nurses and assistants so clearly love animals and are friendly and helpful.
Brockwell Veterinary Surgery & Pet Store always take great care of our turtle, Hermes. They are professional and give great advice and all the staff clearly love the animals they are looking after. I have 100% trust in the team there. Excellent service. Highly recommended.
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