Brighton, United Kingdom
113 St George's Rd, Kemptown
N/A
+44 1273685111
I used Sawyer & Co try to sell a one bedroom flat after being made lots of promises about regular engagement, client focused processes and transparency via metric sharing. They were extremely keen prior to getting my business but then absolutely rubbish after that. I recieved no updates unless I chased repeatedly for them. The website viewings were only shared with me twice in 3 months despite us agreeing weekly updates on numerous occasions. When I did get site of them they were appalling and when I asked for advice on what to do I was told they would move the pictures around. This happened several times. I dropped the price... it had no impact. I saw no evidence of them actively trying to sell the property, it was very much stick it in the selling sites and see who calls us. I tried to raise the issue with the Director, Chris Sawyer, via email and on LinkedIn direct message. I never heard back from him. It was with them for 3 months and resulted in a paltry 4 viewings, this was at a time when the Brighton market was very buoyant, with some experts putting it at a 18% higher selling rate than normal. I gave them notice to take the flat off the market with them and moved to another agency. We have had 5 viewings in the first week alone. Do not use them, it seems both their staff and management are happy to sit back and let people come to them. This is not what I would expect from an agency that were hoping to take thousands of pounds from me for 'selling' the property, should someone stumble upon it and ask them if they could buy it.
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Esme was our letting negotiator and we couldn’t be happier - the whole process was honest, personal, friendly, and smooth. Other colleagues were also extremely pleasant and efficient. Thank you!
I can only comment on my own experience with Sawyer and Co. I found the staff very polite, friendly and attentive. They did introduce themselves and always responded to my enquiries efficiently and professionally. I have only dealt with Sawyer & Co for a relatively short time but I must say they have been very helpful and always taken the time and effort to resolve any issues that we have had. I am not one to leave reviews generally, but on this occasion, I genuinely felt that they deserved some positive feedback! I fully understand that not everyone has had a great experience but I truly have. I am a firm believer that sometimes people are having a bad day, and we never know what is going on in their lives. I am delighted by the service that I have received and would recommend them without hesitation. I'm sorry to hear that some people haven't enjoyed the same service as myself, but sometimes they are under extreme pressure. I will very happily continue to deal with Sawyers!
I'm very happy with service the Agency is offering. Couldn't find the better one! Highly recommended. Especially thank you for director Kerry-Anne and Grace for being so helpful.
Thanks to Grace who is very knowledgeable in Lettings, has excellent communication skills and was lovely with our tenant. I am very happy to have found an agent and negotiator that i find very trustworthy. We look forward to working with Sawyer & Co much more in the future. Thank you, from Kerry at Grace Eyre Housing.
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